FAQ

Is my new solar system covered by my homeowners insurance?

Almost all insurance companies have solar panel coverage that can easily be added to your policy.

How do I know if my sytem is producing power?

There are now apps available that allow you to monitor your system’s production! Ask your consultant for more details.

What happens if I move?

Selling your home with solar panels has never been easier than with Lucent. We even partner with Remax to help you get the most back on your asking price. If you sell your home before your solar loan is paid off then you can just transfer the solar payments to the new homeowner. Another option is to add the value of the balance of your solar agreement to the asking price of your home and use the proceeds of the transaction to pay the system off.

How will solar impact my property values?

Potential buyers would rather purchase a home that doesn’t have an electric bill and they’d be willing to pay more for it; that’s common sense. Real estate transaction data has shown that homes with solar typically sell faster and for a higher price than equivalent homes without solar.

Will I still have a utility bill?

Depending on where you're located, utility companies include minimum fees and surcharges on your bill that are not related to your energy consumption. In those areas, these fixed fees will still show up on your utility bill even if your panels produce 100% of the energy you use. However, if there is enough production to offset your fees and surcharges with net metering credits then you may potentially eliminate your entire electric bill.

Do solar panels need to be maintained?

Because there are no moving parts, solar panels don’t require routine maintenance. In the rare case that a panel becomes defective, most manufacturer's will replace the panel under their warranty. Lucent does partner with Solar Insure which lets our customers extend all manufacture warranty's for 30 years.

What happens if my roof leaks?

Roof leaks are extremely rare; however, if there is a roof leak caused by your solar system, our workmanship warranty covers repairs for issues like this at no cost to you.

What if I need to replace my roof?

Most roofing companies are familiar with solar and will work with the installer to schedule the removal of your panels so roof work can begin. Once the new roof is installed, the solar company will again be called out to re-install your solar panels for a minimal fee.

How long will my installation take?

The process before installation can take anywhere from 3 to 8 weeks, and can include several steps such as HOA approval, permitting, inspections, and utility approval. The installation itself can be completed in as little as a few hours with large installations taking up to a few days. Most installations take less than a day.

Do I need to be home for the installation?

We won’t ask you to swing a hammer, but we do ask that someone over the age of 18 be present for the installation. Your installers will also appreciate it if dogs and other pets are kept clear from their work area so they can focus on providing you the best service possible without distraction.

Is it possible to add a battery or more panels to my system in the future?

While it is possible to add batteries or additional panels later, it’s typically less expensive to have everything completed at the initial installation because it’s less labor intensive and you won’t need to worry about upgrading your inverter.

What happens when the power goes out?

Because your system is tied to the electrical grid, it’s designed with an automatic kill switch to ensure no electricity can flow from your panels into the grid, making it safe for electrical workers to troubleshoot and repair utility equipment when the power goes out. If you add backup batteries, you’ll still be able to power essential appliances and lights in your home in the event of a power outage.

FAQ